Computer Repair Technician - (L2) Job at The Rockridge Group, South San Francisco, CA

NEU0VTZRSk41bUp5U0JweGZTdzRDRVFsTUE9PQ==
  • The Rockridge Group
  • South San Francisco, CA

Job Description

Job Description

Job Description

Job Title: Computer Repair Technician – L2

Location: South San Francisco, California

Summary:

We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 – 5pm Monday thru Friday. Responding to assigned repair tickets involving computer damage, system not booting, water spills, cracked screens etc. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.

Essential Duties and Responsibilities:

  • Support of PC & MAC Platforms & Operating Systems.
  • Responds to dispatched assignments usually involving the installation, repair or maintenance of computer hardware.
  • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
  • Work independently on assignments and report progress to your supervising manager.
  • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
  • Facilitate 100% of service ticket closures for all requests within Service Now/OPUS.
  • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
  • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
  • Keeping certifications and training updated.
  • Other duties and responsibilities may be assigned.
  • Must be able to lift (properly) up to 50lbs.

Education/Experience:

  • 3+ years Windows & Mac Experience within an L2 Deskside/Repair Support role
  • Customer Service and experience working directly with customers is a must.
  • Technical authorization CompTIA or equivalent certifications (Apple/HP).
  • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.
  • Ability to troubleshoot and resolve complex hardware and software issues.
  • Excellent communication skills are a plus.
  • Service Now ticket Management.
  • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.

Job Tags

Work at office, Monday to Friday,

Similar Jobs

Nymbus

Fraud Investigator Job at Nymbus

 ...You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading... 

Walmart

Freight Handler Job at Walmart

 ...Walmart Distribution Centers - [Material Handler / Freight Handler] As a Freight Handler at Walmart, you'll: Ensure efficiency of freight processing; Ensure freight quality and integrity; Maintain a safe work area; Manage freight and perform duties as assigned; Complete... 

TalentMovers

Housekeeper Job at TalentMovers

 ...Oportunidad De Trabajo Housekeepers De Hotel Te gustara trabajar en un entorno tranquilo y rodeado de naturaleza? Estamos contratando...  ...Se acepta espaol Se valora experiencia previa en limpieza Una excelente oportunidad para trabajar, ahorrar y disfrutar... 

Lancesoft Inc

Travel Nurse RN - Home Health - $2,300 to $2,366 per week in Indian Head, MD Job at Lancesoft Inc

Registered Nurse (RN) | Home Health Location: Indian Head, MD Agency: Lancesoft Inc Pay: $2,300 to $2,366 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Registered Nurse - Home Health @ MedStar DC Home... 

Virco Talent

Internal Medicine Physician (Outpatient Primary Care) - Hamilton, NJ Job at Virco Talent

 ...acute and chronic conditions using evidence-based approaches Participate in optional urgent care coverage as needed Leverage telemedicine for follow-up and continuity of care Utilize M-Modal dictation software and optional scribe support to maintain documentation...