Job Description

The Client Principal plays a central role in our Company’s mission by building and maintaining trustworthy relationships with our existing clients and developing long-term strategic accounts. The Client Principal (CP) are leaders with vision, strategic pioneers, adventurous professionals, and trusted advisors. The CP is responsible for and leads diverse delivery teams and will balance multiple tasks and responsibilities to include program management, project workstream management, business process alignment, agile scrum development, and training / support functions. The CP will continue to expand existing accounts by developing and improving strategic roadmaps and bringing innovative solutions and concepts to our clients through evolving features and offerings.

Strategic Program Management

• Accountable for Client Customer Success and Experience
• Build long-term and positive relationships with clients as strategic partners
• Identify new business opportunities with potential and existing clients
• Develop and deliver product presentations, business proposals and quotes for the client
• Negotiate business contract terms and conditions with clients
• Customize current business programs and roadmap to meet clients evolving needs
• Analyze client market and recommend appropriate changes to products, services and roadmap
• Continuously conducts product, process and organizational maturity assessments
• Partners with client to prioritize initiatives and results
• Develop business plan and strategies to achieve revenue goals
• Develop and implement a governance strategy for client accounts
• Define and develop individual workstream schedule, scope and budget aligning with overall program management
• Single point of contact for Client Critical issue / Risk Management
• Leads delivery team and “right size” resource needs
• Guarantee that program objectives are clearly understood by the client and delivery teams
• Champion for change and alignment of client goals and objectives
• Deliver Solution Write Up(s) to ensure success
• Prepare and report on metrics and value attainment
• Lead monthly 3VP update calls Internal
• Provide frequent, clear leadership support and feedback to project delivery teams
• Provide workstream support to Engagement Manager(s)
• Mentor team members who have potential for additional responsibilities or roles
• Recognize potential issues and take immediate corrective actions before they advance
• Make swift and firm decisions based on scope, schedule, budget and resources
• Participate in resource staffing decisions for programs and projects
• Help align resources on projects and workstreams based on skill and experience
• Participate in feedback vital for individual annual reviews

Required Certifications & Experience

• Leadership experience in Technical and Business consulting. Ideally with a degree in Business Administration, Computer Science, or Information Technology. Post-graduate degree in Software related topics is a bonus.
• 3+ years working on the ServiceNow platform
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• Able to showcase experience in two additional ServiceNow product lines outside of ITSM
• Knowledge of ITIL; Foundation-level certification preferred or more
• 5+ years of proven ability in General Consulting, Service Management, Software Development
• 3+ years of ServiceNow platform configuration experience

Applications will be accepted until March 7, 2025.

The annual salary for this position is between $162,000 - $190,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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