Job Description

Hybrid in Woburn, MA (M/F from home and Tues-Thurs in office)

We are seeking a Change Management Consultant to assist the Transformation Office. The office leads the continuing evolution of how we function and operate, including evaluating data, systems, and processes to ensure optimization. The Director is critical in ensuring the successful adoption and implementation of new processes, systems, and technologies across the global finance organization.

Responsibilities

• Act as the change management and communications lead for the Global Finance Transformation program and other initiatives as they develop.

• Change Management: Develop and implement a comprehensive change management strategy to support the global finance transformation project.

• Conduct change impact assessments to identify potential risks and resistance, and develop mitigation plans.

• Proactively engage with stakeholders at all levels to foster a culture of change readiness and resilience.

• Monitor and report on change management activities, ensuring alignment with project timelines and objectives.

• Collaborate with other teams driving projects that may impact the Finance Transformation to coordinate the collective change impacts.

• Communication: In partnership with the Employee Communications team, Design and execute a global communication plan to keep all stakeholders informed and engaged throughout the transformation process.

• Work closely with the Employee Communications team (and Marketing, External Communications, and Investor Relations, when appropriate) to ensure communications are developed and distributed following established processes and approval protocols, and leveraging appropriate channels. Follow their processes, utilize their tools, and adhere to their communication governance structures.

• Create clear, concise, and compelling messaging to articulate the vision, benefits, and progress of the transformation project.

• Leverage appropriate communication channels (e.g., email, intranet, meeting/town halls) to ensure key audiences receive needed information at the right time and through the most impactful means.

• Serve as the primary point of contact for all communication-related inquiries and issues, ensuring timely and accurate responses.

• Training: Develop and oversee a comprehensive training program to ensure all employees are equipped with the necessary skills and knowledge to adapt to new systems and processes.

• Coordinate with subject matter experts to create training materials and deliver training sessions.

• Implement a blended learning approach, incorporating e-learning, workshops, and on-the-job training.

• Monitor and evaluate the effectiveness of training programs, making adjustments as needed to achieve desired outcomes.

• Work closely with corporate learning and development teams to follow their processes, utilize their tools, and adhere to their governance structures.

• Key Change Adoption Rate: Measure the percentage of employees who have adopted new processes and systems within specified timeframes.

• Stakeholder Engagement: Track engagement levels through surveys, feedback, and participation rates in communication and training activities.

• Training Effectiveness: Assess the impact of training programs through pre- and post-training assessments, employee feedback, and performance metrics.

• Project Milestone Achievement: Ensure change management, communication, and training activities are completed on time and within budget, aligned with project milestones.

• Employee Satisfaction: Monitor employee satisfaction and morale through regular surveys and feedback mechanisms, aiming for continuous improvement.

Education

• Bachelor's Degree in Business Administration, Human Resources, Finance, Communications, or a related field required. Master's degree preferred.

• Minimum of 7 years of experience in execution of organization transformation required. Hands-on expertise in specific domains of change management, communication, and training preferred, with at least 5 years in a leadership role.

Other Requirements

• Proven experience on large-scale, global transformation projects, preferably within the finance sector.

• Management consulting background preferred.

• Strong understanding of change management principles, methodologies, and tools.

• Excellent communication, interpersonal, and presentation skills.

• Ability to work effectively in a complex global communications landscape and manage multiple priorities.

• Strong analytical and problem-solving skills.

• Strong content-production and technology skills, including proficient use of Microsoft Office (especially Word and PowerPoint), intranet and content-management systems, email distribution tools, etc.

• Strong relationship-development skills resulting in long-term, mutually beneficial relationships.

• Track record of collaboration and teamwork across organizational boundaries and levels.

• Able to organize, plan, and execute large projects.

• Ability to analyze project needs and determine resources needed to meet objectives.

• Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.

• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

• Strong leadership skills; ability to drive and motivate both direct reports and non-reporting teams to achieve results.

• Able to facilitate between, resolve conflicts with, and effectively engage stakeholders at all levels.

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