Job Description

Job Number: 25187646

Job Category: Rooms & Guest Services Operations

Location: The New York EDITION, Five Madison Avenue, New York, New York, United States, 10010

Schedule: Full Time

Position Type: Non-Management

Pay Range: $30.23-$40.31 per hour

Position Summary:

We are seeking a dynamic and engaging Call Center Specialist to join our team. In this role, you will:

• Answer, record, log, and process all guest calls, requests, questions, or concerns with professionalism and care.
• Operate the telephone switchboard, ensuring guest requests for wake-up calls, call screening, do not disturb, call forwarding, and conference calls are handled efficiently.
• Provide guests with their messages and monitor busy or unanswered lines to keep guests informed.
• Respond to special requests and unique needs from guests, enhancing their overall experience.
• Ensure communications equipment functions properly and assist guests with internet access and technical issues.
• Follow up with guests to confirm their requests have been fulfilled satisfactorily.
• Dispatch bell and valet staff as necessary to cater to guests' needs.

As part of your responsibilities, you will:

• Adhere to all company policies and report any safety or injury concerns to your manager.
• Maintain a clean and professional appearance.
• Extend a warm welcome to all guests, anticipating their service needs, and addressing individuals with disabilities with care.
• Collaborate with team members to achieve common goals and comply with quality standards.
• Engage with guests using clear communication and professional etiquette.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No prior experience required.
• Supervisory Experience: None required.
• License or Certification: None necessary.

At Marriott International, we are committed to fostering an inclusive environment that embraces diversity and promotes growth for all associates. Join us in delivering a unique hospitality experience that caters to sophisticated travelers.

We invite you to apply and be part of a team that inspires and empowers you to grow professionally while delivering exceptional service to our guests.

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