Job Description

LaSalle Network is hiring a Call Center Representative for a national digital banking organization expanding its Chicago-based support operations. We are looking for a detail-oriented and customer-focused Call Center Representative who can thrive in a high-volume environment and deliver exceptional service. This role requires strong communication skills, the ability to multitask and a commitment to accuracy and customer satisfaction.


What's the job?

• Handle 75-90 inbound customer calls per day regarding accounts, transactions and digital banking tools
  
  
• Authenticate customers and troubleshoot login, security or access concerns
  
  
• Provide clear, step-by-step support for mobile banking features
  
  
• Document all call activity and service requests with accuracy
  
  
• Maintain strong customer satisfaction scores while meeting productivity expectations
  
  
• Partner with fraud, operations and technical support teams on escalated issues

What's needed?

• 2+ years of experience as a Call Center Representative, ideally within financial services or fintech
  
  
• Ability to manage high-volume queues while staying composed and solution-focused
  
  
• Excellent verbal communication and customer service skills
  
  
• Strong attention to detail and comfort navigating multiple systems
  
  
• Reliability, professionalism and a team-first approach

What's in it for me?

• Contract-to-hire opportunity with long-term career potential
  
  
• Exposure to a rapidly growing digital banking environment

If this sounds like the right opportunity for you, apply today!


Jessica Black
Project Manager
LaSalle Network
#LNOSHR


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Compensation: $17-19/hr


LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental, and vision insurance.


LaSalle Network is an Equal Opportunity Employer m/f/d/v.


LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.


LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here


All assignments are at-will and their duration is subject to change.

Job Tags

Contract work, Temporary work, For contractors,

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