Job Description
***PLEASE READ: Must be a Masters prepared licensed Clinician or RN and bilingual in Spanish and English to be considered. These are requirements of this position. Please make sure to include on resume for consideration.***
Competitive Compensation & Benefits Package!
Position eligible for -
Annual incentive bonus plan; Medical, dental, and vision insurance with low deductible/low cost health plan; Generous vacation and sick time accrual; 12 paid holidays; NC State Retirement (pension plan); 401(k) Plan with employer match; Company paid life and disability insurance; Wellness Programs
**Remote Option Available.**
Work Schedule: Saturday - Tuesday, 10 am - 6:30 pm Eastern (40 hour work week)
Office Location: Work from home schedule available; may occasionally need to be present for in-person meetings in Gastonia, NC.
Projected Hiring Range: Depending on Experience
Closing Date: Open Until Filled
Primary Purpose of Position:
The primary purpose of this position is the initial screening, triage and referral (within the scope of practice) of members who call the 24/7/365 toll free access number seeking behavioral health services or anyone calling in with a crisis situation needing immediate assistance. The Clinician completes the STR, triages/assesses the consumer's acuity and determines the type and intensity of service that the member needs and is eligible for and links them directly or indirectly with appropriate and available resources within state mandated timelines.
Role and Responsibilities:
Screening, Triage, Referral:
*Initial screening of MH/SU/IDD treatment needs and clinical triage of members calling or walking in; determine if they potentially qualify for services and identify emergent, urgent or routine treatment needs
*Data entry into the electronic record, completion of appropriate forms, explanation of services, offering of provider choice using a slot schedule, managing the electronic wait list, and dispatch and collaboration with the First Responders or Mobile Crisis Management to stabilize acute crises
*Make referrals to clinical homes and crisis providers that meet the timeliness standards as defined by the state
*Provide information about local community resources, independent practitioners, and managed care companies for referrals for basic benefit and enhanced services
*Provide follow up calls to referral sources and members to ensure that they have been successfully engaged in services
*Provide back up and clinical consultation to other Licensed Access to Care Clinicians and to Non-Licensed Access to Care Qualified Specialists
*Support and incorporate Quality Management Principles and URAC requirements into the Access to Care Department and the Partners Behavioral Health Management organization
*This position demands a high level of accuracy and confidentiality. Information must be handled according to State standards/rules, State and Federal laws and Local Management Entity Standards- Procedures and Policies Protocol
Authorizations:
*Authorize admissions to state hospitals, ADATC, Three Way Hospitals, Level III Detox, Facility Based Crisis and all referrals to crisis services
*Process other acute care authorizations as needed
Automation:
*Screenings are completed using standard and specialized computer programs. The approved screening form is a State designed STR form.
*Inputs accurate information into the system and unlocks electronic service records with appropriate consents, and enters all necessary data elements into MIS system
*Provide technical and clinical assistance to First Responders, clinical home providers, and Mobile Crisis Management
Cooperative Efforts:
*Establishes and maintains effective working relationships within the unit, agency, and service system.
*Consistently demonstrates professionalism, tact and diplomacy in handling irate callers and/or working with contract providers and other external parties
*Participates in Unit Staff meetings, Agency Staff meetings, (All Staff) and assigned committees
Employment Type: Full-Time
Salary: $ 58,048.00 72,560.00 Per Year
Job Tags
Holiday work, Full time, Contract work, Local area, Immediate start, Remote job, Saturday,