Job Description
Job Description
Job Description
Build your future with Volt!
Volt is immediately hiring for a Bilingual Customer Service Rep I at TUCKER, Georgia 30084. As a Customer Service Rep, you’ll work directly with our in-home delivery driver teams, helping them stay on schedule, solving issues as they arise, and speaking with customers when needed. You’ll support real-time dispatch, handle phone-based communication, and ensure the operation runs smoothly throughout the day.
Responsibilities: Driver Communication - Stay in phone contact with driver teams while they’re out delivering
- Help them troubleshoot issues, stay on schedule, and report back delays or exceptions
- Follow up on missing updates or miscommunication, and escalate to the contractor when needed
Customer Support - Speak with customers when the driver team can’t explain something or when there’s an issue in the home
- De-escalate frustrated members and provide clarity in both Spanish and English
- Act as a helpful bridge between the customer and the driver team
End-of-Day Check-In (Primarily for Second Shift)- Guide driver teams when they return to the warehouse at the end of the day
- Make sure they drop off trash and haul-aways in the correct areas
- Ensure they check in with Costco staff before leaving
Team Support - Work alongside the Lead CSR to cover phones, track updates, and document issues
- Communicate problems or delays to the Lead or Operations Manager as needed
Requirements: - Fluent in Spanish and English
- Comfortable using the phone all day in a fast-paced environment
- Strong and confident communicator — someone who can stay calm but firm with the driver teams
- Dependable and flexible with shift start times and duties
- Basic computer skills (email, Excel, GPS tracking tools, etc.)
- Prior experience in dispatch, warehouse, delivery, or logistics
- Hands-on background in handyman work, furniture assembly, or appliance delivery/install
- Familiarity with Descartes, CLX, or similar systems is a plus
Schedule: May Rotate between 1st shift 6:00 AM – 2:30 PM
and 2nd 12:00 PM – 8:30 PM, Monday-Saturday
Shrey Bhatt
732-256-8710
Shrey.bhatt@Volt.com Pay Range: $16.50/hr. - $18.50/hr.
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.
Benefits : Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Job Tags
Temporary work, For contractors, Work experience placement, Immediate start, Flexible hours, Rotating shift, Day shift, Saturday, Afternoon shift,