Job Description

Westin Long Beach Cafe Position

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary.

Overview

• Learn and focus on the cafe standards.
• Full knowledge of all food and beverage offerings.
• Review any changes to menu and/or specials.
• Greet guests.
• Bus tables as necessary as well as cleaning the Lobby area. Make sure guests are not leaving dirty cups or empty bottles.
• Independent cashier.
• Prepare and/or delivers guest's beverage order.
• Promptly deliver guest's food and beverage order ensuring quality and accuracy.
• Attend to guest during their entire experience.
• Maintain cleanliness and organization of cafe area.
• Complete all required side work.
• May be required to be responsible to work with cash and turn in balanced.
• Follow all safety policies and procedures.
• Maintain appearance standards as outlined in the employee handbook.
• Provide information and explain all marketing promotions.
• Provide courteous service and be cordial to all team members and guests.
• Effectively communicate orally and in writing.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest and operational needs.
• Maintain a friendly and warm demeanor at all times.
• Must be able to multi task and prioritize departmental functions to meet deadlines.
• Responsible for maintaining a consistent, regular attendance record.
• Must be able to cross-train in other areas of the hotel.
• Must be able to maintain confidentiality of information.
• Attend all required hotel meetings and trainings.
• Other duties as directed by management.

Responsibilities

• Learn and focus on the caf standards.
• Full knowledge of all food and beverage offerings.
• Review any changes to menu and/or specials.
• Maintains the highest quality, consistent product standards.
• Bus tables as necessary.
• Independent cashier.
• Prepare and/or delivers guest's beverage order.
• Promptly deliver guest's food and beverage order ensuring quality and accuracy.
• Restock all offerings as required.
• Maintain cleanliness and organization of the cafe area.
• Complete all required side work.
• May be required to be responsible to work with cash and turn in balanced.
• Follow all safety policies and procedures.
• Maintain appearance standards as outlined in the employee handbook.
• Provide information and explain all marketing promotions.
• Provide courteous service and be cordial to all team members and guests.
• Effectively communicate orally and in writing.
• Responsible for maintaining a consistent, regular attendance record.
• Other duties as directed by management.

Qualifications

Physical & Mental Demands

• Must work well under pressure.
• Must be able to stand for longer than 8 hours.
• Must be able to lift up to forty pounds on an intermittent basis.
• Must be able to bend, stoop lift, reach, push, pull, twist, walk, crouch, and squat.
• Must be able to speak, hear and see.

Working Conditions & Environment

• Must be able to work all shifts, weekends, holidays & special events as needed.

Minimum Job Requirements

• Must be at least 18 years of age.
• Excellent oral communications skills.
• Excellent hygiene habits.
• Must possess reasonable ability to communicate in English.
• Must have employment eligibility in the U.S.

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