Job Description
Job Description
Job Description
Responsibilities
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to team members, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, team member, and company information.
- Operate ethically to protect the Hard Rock brand.
- Other duties as assigned.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
- High School diploma or equivalent, along with 2 months of Valet and/or Bell Services experience is required.
- Must have a valid driver’s license with a clean record for the previous 3 years, and be able to operate both manual and automatic transmission vehicles.
ADDITIONAL REQUIREMENTS :
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be able to work nights, weekends, and holidays.
- Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must possess strong communication and listening skills.
- Must have a friendly and outgoing personality.
- Ability to be punctual.
- Must possess excellent time management skills.
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
Job Tags
Holiday work, Shift work, Night shift, Weekend work,