Job Description

Assistant Director, Technology Support

Agency: 340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization: 340 Enterprise Systems Services

Full/Part-Time: Full time

Job Type: Regular

Compensation: Annual compensation for this position is up to $105,000.000 based on education and experience

Why You'll Love It Here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Perks

We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and vendors.
• Longevity Bonus for years of service

Job Description

Location: 123 Robert S Kerr

Salary: up to $105,000.00, based on education and experience

Full Time /Part Time: Full Time

Work Schedule: Monday Friday

Primary Hours: 8am 5pm

Position Description:

The Assistant Director, Technology Support is responsible for business management, supervision, and direction of the Technology Support team. The position must demonstrate enthusiastic support of OSDH's mission, core values, and long-term objectives. This position must perform job duties within OMES and OSDH regulations, policies, service standards, and work procedures.

Position Responsibilities/Essential Functions:

• Provide public health technology support, goals, objectives, vision, and leadership.
• Supervise and coach a staff of individuals with diverse skills and OSDH responsibilities. Train, schedule, assign, direct, coordinate, review, and evaluate the work performance of staff members.
• Maintains daily, monthly, and annual statistical analysis reports on tracking hours on department projects, project enhancements, area risk evaluations, and overall project(s) progression.
• Partner with OMES on the development and implementation of OSDH technologies and applications.
• Partner with internal contacts to identify and implement enterprise solutions for business efficiencies. Review processes and implement strategies to improve efficiencies via technology and/or automation
• Provide business leadership and strategic direction for the Technology Support team.
• In partnership with OMES and OSDH staff, serve as an escalation point for IT and related issues.
• Manage the successful deployment of OSDH technology projects that support agency initiatives.
• Maintain oversight of OSDH assets and improve the successful management of technology systems.
• Create deployment plans that align with OSDH technology milestones and implementation schedules.
• Create, update, and maintain knowledge base for all applicable systems, equipment, applications for continuous improvement for providing timely and effective support as needed.
• In partnership with OMES, oversee installation, maintenance, troubleshooting, and repair of desktop computer workstations, virtual desktops, printers, related equipment and maintain inventories, as applicable.
• Establish and maintain a supportive culture of continuous improvement related to responsiveness, accuracy, timeliness, streamlined processes, communication, and documentation.
• Ensure OMES and OSDH policies and procedures are strictly followed.
• Provide regular and punctual work attendance.
• Coordinate and complete other duties, special projects, and activities as assigned.
• Understand business needs and effectively explain the needs to other stakeholders.
• Liaison between OSDH and OMES where needed to achieve project success.
• Understanding of technology integration with other product and services.
• Being present in the office is an essential function of this job
• Other duties as assigned

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Minimum Qualifications:

Bachelor's degree (B.A.,B.S) or equivalent related experience and/or training with six years of professional experience including three or more years in system analysis, strategic planning, one year or more in developing technology roadmaps, One or more years in vendor engagement with technology implementation outcomes OR an equivalent combination of education and experience.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Valued Knowledge, Skills and Abilities

• Knowledge of methods for documenting processes including workflow, touchpoints, reminders, notifications, and reporting.
• Knowledge of process automation methods.
• Knowledge of strategic planning methods.
• Skilled in statistical methods including descriptive, inferential and predictive analytics.
• Skilled in report development.
• Skilled in written and verbal communication.
• Skills in problem solving, critical thinking, and attention to detail
• Ability to transform data into useful information.
• Ability to listen and understand reporting needs and convert those needs into useful information.
• Ability to work both independently and in a team-oriented environment
• Ability to work in a deadline-oriented environment under direct supervision
• Ability to produce an accurate, timely and quality work product
• Ability to establish and maintain effective working relationships with others
• Ability to provide excellent customer service to both internal and external clients

Physical Demands and Work Environment:

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms; carry light items; drive an automobile. This position requires long periods of sitting and daily use of computers and phones. Applicants must be willing to perform all job-related travel associated with this position. Occasionally, in state overnight and weekend travel may be required. Being present at the office is an essential function of the job

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

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