An Assistant Body Shop Manager at Heart City Toyota in Elkhart, Indiana, plays a pivotal role in supporting the Body Shop Manager to ensure the efficient and profitable operation of the body shop. This position involves overseeing daily activities, managing staff, and maintaining high standards of customer service and quality.
Key Responsibilities:
Operational Oversight: Assist in managing daily operations of the body shop, including scheduling repairs, coordinating with customers and insurance companies, and ensuring timely completion of services.
Staff Management: Support in hiring, training, and supervising a team of technicians and support staff. Foster a collaborative and efficient work environment to enhance productivity and morale.
Customer Relations: Serve as a liaison between customers and the body shop, addressing inquiries, providing estimates, and ensuring customer satisfaction throughout the repair process.
Quality Control: Monitor repair work to ensure it meets company standards and manufacturer specifications. Implement quality control measures to maintain high-quality service.
Inventory Management: Assist in managing inventory and supplies, ensuring necessary parts and materials are available for repairs.
Financial Management: Help prepare and manage the body shop's operating budget, monitor expenses, and work towards achieving financial goals.
Qualifications:
Experience: A minimum of 2-5 years in automotive repair, with at least 1 year in a supervisory or managerial role.
Education: High school diploma or equivalent; additional certifications in automotive repair or management are advantageous.
Skills:
This role offers an opportunity to contribute to a reputable dealership's success by ensuring the body shop operates smoothly and delivers exceptional service to customers.
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