Job Description

ANGARAI is looking for a Business Process Consultant to provide consultation, solutions, and change management to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with specific goals and process requirements. The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver, and out of the box thinker – with the ability to understand and respond to customer and business needs in a rapidly changing business environment.

The position is in Baltimore, Maryland and requires onsite presence.

Duties/ Responsibilities :

• Provide consulting, coordination, and ongoing technical and logistical support and recommendations on resources to accomplish program objectives and apply technical expertise to assist with overall task management.
  
• Support strategic and tactical initiatives through portfolio management, action tracking and return on investment calculation and monitoring.
  
• Complete and document analysis of business and technical processes to develop new and/or streamlined processes and reporting in response to evolving internal customer requirements.
  
• Lead collaboration sessions with external and internal clients to analyze functional and technical needs.
  
• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  
• Develop process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes.
  
• Create process models, specifications, diagrams, and charts to provide direction to the project team.
  
• Communicate effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies.
  
• Represent the team, when needed, to external stakeholders, leaders, and other teams to ensure alignment and understanding of the team’s progress.
  
• Reinforce team approach throughout the organization, both on client projects and internal initiatives.
  
• Provide solution design for complex digital transformation.
  
• Collaborate with technical cross-functional teams and analyze the requirements.
  
• Support developing the detailed technical design of the system.
  
• Maximize technology capabilities and enable change management, support, and scalability of the product.
  
• Adapt agile methodologies for new and ongoing projects, streamline the flow of business user stories from the refinement state to deployment.
  
• Provide tools and methods to analyze and assess program activities and initiatives, projected results, participant engagement, actual outcomes, and overall effectiveness of the supported teams, measures, metrics, and risk factors to aid decision making, program management, and action planning.
  
• Define, develop, and evaluate performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success.
  
• Create reports, dashboards, and visualizations to understand business performance.
  
• Develop and implement new / enhanced reporting methods.
  
• Identify opportunities and improve the overall project throughput.
  
• Conduct risk assessment and implement control plans.
  
• Monitor and evaluate the production process to ensure the legal and industry standards are met.
  
• Resolve business process anomalies raised during the entire project life cycle.
  

Requirements

Education :

• Master’s degree in Computer Science or Information Technology
  
• Six Sigma or PMP
  

Experience :

• 7+ years of experience in health and human services programs and systems development
  
• 5+ years of process improvement, management consulting, change management, or related business experience
  
• Previous experience with Agile Development tools such as Jira or Version 1
  
• Strong analytical and critical thinking skills
  
• Exceptional communication and interpersonal skills, (oral and written) and presentation skills
  
• The ability to collaborate effectively in cross-functional teams and manage multiple stakeholders
  
• Experience in leading policy changes or implementation of new health IT applications
  
• Solid understanding of project management principles
  
• Demonstrated interpersonal skills and the ability to function as a team member in a demanding environment
  
• Demonstrated ability to communicate with customers at all levels of the organization in a professional, effective manner
  
• Outstanding organizational and planning abilities
  
• MS Project, MS Visio and other project management and process development tools
  

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